Empolis Service Express ensures for fantastic service experiences for your customers and staff.
The right information at the right time with the Empolis Service Express app for Windows — even offline!

In service, it’s absolutely essential to have the right information at the right time, regardless of whether your support staff is in the office or on-site. Instruction manuals, parts catalogs, specification sheets, FAQs, best practices — you now have access to all of this and much more, offline with the Empolis Service Express app for Windows.

Where service staff had the tedious and time-consuming task of gathering information from multiple sources, Empolis Service Express now guarantees that all relevant information is readily available, anywhere and within seconds, with the help of integrated artificial intelligence.
Empolis Service Express continuously and automatically collects all company service knowledge from a wide range of data sources. Thus, service staff and customers always have the latest information at their fingertips.

Troubleshooting becomes faster and optimizes both the time-to-fix and the first-fix rate. And that’s not all: by intelligently linking information, the solution guarantees that service employees have a clear overview of matters at all times and turns them into sales staff who are capable of increasing revenue through cross- and upselling.

Empolis Service Express can easily be connected to network file shares, Microsoft SharePoint, databases, wikis, websites or ERP systems.

Benefits at a glance
• All service information accessible from the field
• Always use the latest version of a document
• Navigate in a tree structure
• Full offline support
• Optimization of time-to-fix and first-fix rates
• Leverage employee experience
• Access and save favorites

App requirements:

• An active Empolis Service Express user account
• A stable Internet connection for data synchronization

Not a Empolis Service Express customer yet? Test the solution for 30 days for free:
https://www.empolis.com/kostenlos-testen/

About us:

Empolis provides solutions that enable companies and organizations to analyze,
interpret and automatically process the rapidly growing amount of structured and
unstructured data. They utilize their knowledge capital to improve enterprise-critical
business processes enabling decision-makers, employees and customers
to reliably receive precise and relevant information, situation-appropriate and
task-relevant, for faster and better decisions.

Follow us on:
Facebook: https://www.facebook.com/EmpolisSoftware
Twitter: https://twitter.com/empolissoftware
YouTube: https://www.youtube.com/user/EmpolisSoftware
LinkedIn: https://www.linkedin.com/company/empolis/
Xing: https://www.xing.com/companies/empolisinformationmanagementgmbh