Our idea: A mobile field service solution that exploits the potential of digitization and supports the employees on site - quick and easy - without causing additional work.

In addition to transparent, paperless call processing the FLS MOBILE App ensures
greater efficiency throughout the entire process. Your field service can thus focus on what is essential – the satisfaction of your customers.
From notifications about the arrival of the engineer or the delivery at the customer’s premises via text message to live on-route tracking, the waiting time is kept as short as possible for the customer.
The link to dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, so that even same-day and adhoc requests can be easily integrated into the route schedule.

FLS MOBILE INCREASES YOUR EFFICIENCY
• Complete digital Illustration of your service processes
• Controlled communication between back office, field service and customer
• Time and cost savings through real-time route optimization

… AND MAXIMIZES YOUR CUSTOMER SATISFACTION BY
• Improvement of first time fix rate
• Increased adherence to delivery dates via predictive analytics
• Minimization of time expenditure for the customer

FEATURES AT A GLANCE

• Transmission of all data required for the deployment (such as customer master data, object data and material data) to the engineer’s end device (offline, online and hybrid scenarios (mixed operation))

• GIS mapping (e.g. Google Maps/individual GEO systems)

• Easy integration of partners and service providers via link sharing

• Staff radar shows nearby engineers: If your engineers need assistance with a call, they can view the locations of other colleagues nearby

• Push notifications to the engineer, e.g. in emergencies

• Automated customer notification: The customer is informed of the estimated time of arrival (ETA) at a defined time – e.g. 30 minutes before the appointment – via text message or email; live on-route tracking is also possible

• On-premise recording of call and feedback data (online or offline)

• Independent, binding appointment agreement through the field engineer (considered in FLS Real-Time-Scheduling)

• Recording of checklists, reports and changed master data

• Provision of all information (scope and content of work, deadlines, customer and machine or system data)

• Exchanging photos and documents in real time: Files in all common formats (such as photos, Word, Excel, PDF documents) can be attached to a call and transferred directly to your ERP/CRM system

• Individually designable customer and call reports

• Audit-proof recording of signatures after the engineer’s deployment (customer and engineer)

• Mobile time recording (activity and absence recording)

• Mobile materials management, including van stocktaking:
Used materials can be booked and reordered directly in the app; any exchange of material between colleagues is also recorded transparently via FLS MOBILE

• display and management of material groups, material location, storage facilities and inventory at storage locations
• handling of serialized materials
• booking of material movement
• purchase or restock requests

FLS’s Flexible Form Editor

FLS’s form editor allows you to create custom forms and templates for use on your mobile devices or laptops.
This enables you to take your actual work flows and paper-based processes and digitalize them – no programming skills required! With the flexible form editor you can not only create the forms and make changes to them, you can push out the updates yourself.
The form-editor works within the already familiar Windows interface. As easy as the click of a mouse you can add elements such as: text fields, drop-down boxes, check-boxes, selection lists, etc. You can link fields within the digital forms to create workflows and you can add validation checks on the inputs.
Put the power into the hands of your team and let them validate their start of work and give them the possibility to report directly on-site, in a logical and error-free fashion - via forms and flows that you create.