Description
Building on more than 20 years of industry expertise, iET Solutions is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises.
Our solution set for IT Service Management, CMDB/CMS and software asset management, iET® ITSM, delivers:
• proactive service environment to quickly resolve incidents and reduce downtime
• integrated, enterprise-wide view of business services, IT services &infrastructure
• IT that is integrated with business goals, as well as customer-oriented services
• controlled, error-free changes in services & infrastructure aligned with compliance regulations
iET® ITSM offers extensive out-of-the-box functionality while retaining its flexibility and configurability, and is built on an open database model. It is PinkVERIFY™ 2011 certified for the following 13 ITIL® processes:
- Incident Management
- Problem Management
- Change Management
- Service Asset & Configuration Management
- Request Fulfillment
- Service Level Management
- Knowledge Management
- Release & Deployment Management
- Service Portfolio Management
- Service Catalog Management
- Event Management
- Availability Management
- Asset Management
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Incident Management
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Problem Management
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Change Management
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Service Asset & Configuration Management
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Request Fulfillment
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Service Level Management
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Knowledge Management
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Release & Deployment Management
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Service Portfolio Management
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Service Catalog Management
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Event Management
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Availability Management
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Asset Management