Mobile Incident Manager
Mobile Incident Manager
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Category: Business
If your company has not yet introduced the Mobile Incident Manager, you can try the demo version with sample data.
The overview shows all of tickets assigned to the supporters service unit as well as the tickets that are assigned to the current supporter.
Position indicator for tickets and the current location of the supporter on a map.
In the detail view you will find the detailed information of a ticket.
You can use your existing floor plans for indoor navigation.
Default text blocks optimize commenting on the tickets.
Supporter can resolve tickets and let the end users confirm the solution.
The signature of the user eliminates the inquiry of the service desk.

Description

Mobile Incident Manager enables on-site supporters efficient processing of tickets, because all relevant data are available mobile. The location of the tickets is displayed on an interactive map and so optimal time and path planning is possible.

The app is based on a Service Management System, like Microsoft System Center Service Manager. It is a useful addition to „My Helpdesk“, a service management app by H&D for end-users.

Advice: The app includes a demo with sample data and a full version. In order to use the full version on your company, you require our Mobile Service Management Interface to be installed by your IT Department.

  • Clear listing and arrangement of all relevant incidents
  • Up-to-date views on the remaining processing and solving time
  • Easier navigation on extensive premises via the visualization of tickets in an interactive map
  • Quick navigation in buildings via floor plans
  • Spontaneous work on tickets in the nearby area
  • On-site confirmation of solutions by the end user
  • Additional interfaces to other service management systems available on request
Product ID: 9WZDNCRDWNFR
Release date: 2013-05-27
Last update: 2019-02-01