My Helpdesk
My Helpdesk
Rating (3.5)
Reviews: 3
Category: Business
If your company has not yet introduced My Helpdesk, you can try the demo version with sample data.
In the overview you find all your active and already closed tickets.
New tickets can be created with or without wizard support.
Help texts support filling in the required fields when not using the wizard.
Use the wizard to report standard problems faster.
The inteligent wizard guides you through the questions.
You can close tickets yourself.
Interact directly with the support and add additional information by text or file attachments.

Description

With My Helpdesk employees of companies with a helpdesk can create tickets, comment them and close them on their own – this will save them time as well as the helpdesk and reduces questions from the helpdesk.

The app is based on a Service Management System, like Microsoft System Center Service Manager. It is a useful addition to „Mobile Incident Manager” a service management app by H&D for on-site supporters.

Advice: The app includes a demo with sample data and a full version. In order to use the full version on your company, you require our Mobile Service Management Interface to be installed by your IT Department.

  • Create, comment and close tickets
  • Overview of the status of your tickets
  • Add files (screenshots, log files, …)
  • Questions from the helpdesk are signaled on the live tile
  • Simple reporting of incidents via a flexible assistance system
  • Additional interfaces to other service management systems available on request
Product ID: 9WZDNCRDWRL9
Release date: 2013-12-20
Last update: 2020-10-19