Description
Professionally welcome sales and service customers into a dealership with Host+, Pinewood DMS’ meet and greet app.
Seamlessly linked with the CRM module in Pinewood DMS, supporting the reception, sales and service teams to make customer communication even easier.
Host+ provides real-time access to the entire CRM database, allowing users to see appointments a day in advance, view expected arrival times of customers, and access the full CRM record, including view of survey scores, previous contacts and a next desired vehicle.
Customers can sign off work raised to digital job cards, using an e-signature on the app.
Record arrival videos when a vehicle arrives onsite, showing the current condition including any damage, protecting staff against any possible liability claims.
Complete a full vehicle health check with the customer, providing transparency on any issues highlighted.
-
Vehicle stock search
-
View/ amend customer data, including data protection preferences
-
In-app photo and video recording
-
Complete a vehicle health check
-
View contact history and planned contacts
-
Access sales appointments calendar
-
Record conversation notes
-
Access service history
-
View Customer Satisfaction Survey results
-
Print a job card
-
Electronic signature