Call Center Staffing Calculator
Rating
5
Reviews
1
App details
About Call Center Staffing Calculator
Use Call Center Staffing Calculator to perform precise calculations fast and easily for required Staff, Shrinkage, Trunk lines, Capacity planning and Abandonments. This is an efficient and powerful tool with some advanced capabilities that will help you prevent the common mathematical errors of doing time consuming manual resource requirement calculations.
Key features
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Get the number of agents required to meet a service level target.
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Calculate the shrinkage percent by category and overall percentage.
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Obtain the grade of service and blocking probability from number of trunk lines.
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Estimate capacity requirements and planning for each hour intervals.
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Calculate abandoned calls percent to detect change in operating conditions.
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Export calculation results from each page to CSV or Comma Delimited files.
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Recent items list of agents required and traffic intensity calculation results for current session only.
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Useful context help reference for each page where calculations are performed.