Help Centre - Hixon Group

Help Centre - Hixon Group

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Browse hundreds of easy to follow product guides
Browse hundreds of easy to follow product guides
Browse hundreds of easy to follow product guides
Can't find the answer you're looking for? Don't worry we're here to help!
Measure the speed and quality of your internet connection in less than 30 seconds.
View live system status updates.
Access easy to follow employee awareness training.
Get cyber security tips and best practices for employees to help stay safe online.

App details

Release date

2021-07-06

Last update

2023-01-12

Product ID

9NBSNSJ92BSQ

Categories

Business

About Help Centre - Hixon Group

We are really excited to introduce the brand new Hixon - Help Centre experience. We’ve taken the best of our in-house technology and mixed it with the power of a progressive web app. This means updates now become as seamless as visiting a normal website and we’re committed to delivering updates to you every week.

Our brand new desktop & mobile application has been completely redesigned allowing you to quickly alert us to any problems that have not already been identified and prevented by our proactive monitoring software.

In addition to the redesign we have also added hundreds of useful product guides to ensure you get the most from the products and services we provide. Our team of technology specialists will keep adding more articles on a weekly basis to ensure content stays fresh and up to date.

We understand how important technology is to you and your business, we also understand how frustrating it can be when something doesn’t work as expected, so we have added a real time system status page that is updated as soon as we are aware of issues that may be impacting users from more than one organisation.

Finally, we know how important it is to be able to quickly report a problem and the new app does just that! All it takes is one click and a description of your issue and a support ticket will be created for you.

Key features

  • Submit a support ticket
  • View live system status updates
  • Browse hundreds of product guides
  • Access simple diagnostic tools
  • View the latest news & announcements
  • Get answers to frequently asked questions
  • Learn more about the products & services we provide
  • Download user guides and get software hints & tips