RemoteSpark Client

Provide remote technicians the support they need to complete any task, anywhere, any time. RemoteSpark is a secure and reliable remote guidance tool used to deliver expert knowledge to technicians and engineers when they need help solving a problem. RemoteSpark is developed for use on the Microsoft HoloLens.

This solution helps companies across sectors to reduce expert travel and equipment/production downtime and to upskill workers while they complete tasks.

Using RemoteSpark on HoloLens, remote workers can communicate with subject matter experts, using a Windows 10 device, through a secure, low-bandwidth audio/video connection, when they need assistance completing a complex task.
Concurrently with a support call, experts can use the platform to deliver holographic instructional assets to support the task. Experts can drag and drop CAD assets, PDFs, images, and Microsoft Office documents into the worker’s field of view. This content appears as 3D holograms in the end user’s real-world environment.

RemoteSpark operates full Mixed Reality support calls in internet bandwidth conditions as low as 256kbps and boasts industrial-grade security infrastructure. Designed to accommodate your organization’s data governance policies, RemoteSpark can operate both in the cloud and on premise. Advanced use cases include holographic IoT integration.

RemoteSpark Benefits:

• Reduce unplanned equipment downtime - Keep your systems running. Remote technicians can perform tasks like system experts. Tasks are completed faster and with more accuracy.

• Facilitate knowledge transfer - Learn by doing. Every RemoteSpark call is a one-on-one, on-the-job training session between a subject matter expert and a worker.

• Reduce unplanned expert travel - A subject matter expert can guide a field technician from the comfort of their office, eliminating the cumbersome remote troubleshooting of the past and reducing the need to travel on site.

• Improve task interpretation, reduce mental fatigue - Make task interpretation easy. With Mixed Reality, reduce the time required to interpret 2D instructions by converting task supporting assets into 3D, multi-step animated holograms that appear in the work’s real-world environment.

RemoteSpark Features

• Live voice and video communication between experts and remote technicians
• Fully operational calls in low-bandwidth internet conditions of 256 kbps
• Calls reconnect automatically if connection is severed
• Industrial-grade security
• Multi-step animated holograms can be used in-call to guide complex tasks
• Live field-of-view annotations – holographic ink
• Drag and drop holograms (glTF format) and assets (PDFs, images, Microsoft Office documents)
• Photo capture and annotation capabilities
• Enterprise gallery for ease of asset transfer
• Voice and gesture commands to interact with holograms and assets
• Operates as either cloud-based or on-premise solution